TERMS OF SERVICE

Last updated: 15 July 2026

Welcome to Spring Horizon.

These Terms of Service (“Terms”) govern your access to and use of the Spring Horizon website, online store, products, content and related services collectively referred to as the “Services.”

Throughout these Terms, “Spring Horizon,” “we,” “us” and “our” refer to Spring Horizon. “You” and “your” refer to any visitor, customer or person who accesses or uses our Services.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer and sell products to you.

By visiting our website, browsing our products, creating an account, placing an order or otherwise using our Services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping & Delivery Policy, Returns & Refunds Policy and any other policies displayed on our website.

If you do not agree with these Terms, you should not access or use our Services.

1. ELIGIBILITY

By using our Services, you confirm that:

• You are legally capable of entering into a binding agreement in your country or region.
• You are at least the age of majority in your place of residence.
• The information you provide to us is accurate, current and complete.
• You will use the Services only for lawful purposes.
• You will not use our products or Services in violation of applicable laws or regulations.

If you permit a minor to use our website or products under your supervision, you remain responsible for their activity.

2. CHANGES TO THESE TERMS

We may update or replace these Terms periodically to reflect changes to:

• Our Services
• Our products
• Our business practices
• Applicable laws or regulations
• Shopify or third-party service requirements

The revised Terms will be published on this page with an updated “Last updated” date.

Your continued use of the Services after changes are published constitutes acceptance of the updated Terms where permitted by law.

You should review these Terms periodically.

3. ONLINE STORE TERMS

You may not use our website, products or Services for any unlawful, fraudulent or unauthorised purpose.

You must not:

• Violate applicable laws or regulations.
• Infringe intellectual-property or privacy rights.
• Transmit malicious software, viruses or harmful code.
• Attempt to interfere with the website’s security or operation.
• Use automated tools to scrape, copy or extract website content without permission.
• Attempt to gain unauthorised access to accounts, systems or customer information.
• Submit false, misleading or fraudulent information.
• Place orders using stolen or unauthorised payment information.
• Use the Services to harass, abuse, threaten or harm another person.
• Use our content or products for unlawful commercial activities.

A breach of these restrictions may result in immediate suspension or termination of your access to the Services.

4. CUSTOMER ACCOUNTS

You may be able to create a customer account to view orders, save information or access selected features.

You are responsible for:

• Providing accurate account information.
• Maintaining the confidentiality of your login details.
• Restricting access to your account and devices.
• All activities carried out through your account.

You must notify us promptly if you believe your account has been accessed without authorisation.

We may suspend or close an account where we reasonably believe that:

• Fraudulent activity has occurred.
• Account information is false or misleading.
• The account is being used unlawfully.
• These Terms have been breached.
• Suspension is necessary to protect customers, Spring Horizon or another party.

We are not responsible for losses arising from your failure to protect your login credentials, except where responsibility cannot legally be excluded.

5. PRODUCT INFORMATION

We aim to present product descriptions, measurements, specifications, materials, colours and images as accurately as reasonably possible.

However:

• Product colours may appear differently depending on photography, lighting and screen settings.
• Measurements may vary slightly because of manufacturing or measurement methods.
• Packaging may change without materially affecting the product.
• Product details may be updated by manufacturers or suppliers.
• Minor variations may occur between production batches.

Images are provided for illustrative purposes. Unless expressly stated otherwise, accessories, props or decorative items appearing in product photographs may not be included.

You should review the complete product description, dimensions, compatibility information and usage instructions before placing an order.

For airline-related products, you are responsible for confirming current baggage, security and travel requirements with your airline or relevant authority.

6. PRODUCT AVAILABILITY

All products are subject to availability.

A product appearing on our website does not guarantee that it will remain available when your order is processed.

We reserve the right to:

• Limit product quantities.
• Discontinue products.
• Change product availability.
• Restrict sales to particular locations.
• Cancel an unavailable product from an order.
• Correct inventory errors.

If an ordered product becomes unavailable, we may contact you to offer:

• A suitable replacement
• A revised delivery estimate
• Cancellation of the unavailable item
• A refund for the unavailable item

Any replacement will only be provided with your agreement where required.

7. PRICES AND CURRENCY

Product prices are displayed in the currency shown on the website.

Prices may change without notice, but a price change will not normally affect an order that we have already accepted.

Prices displayed may exclude or include taxes depending on:

• Your location
• The selected currency
• Applicable tax rules
• Checkout settings

Shipping charges, taxes, customs duties or other applicable charges will be shown during checkout where they can reasonably be calculated.

Your bank, card provider or payment service may apply:

• Currency-conversion charges
• Foreign-transaction charges
• Processing fees

These charges are controlled by the relevant provider and are not charged by Spring Horizon.

If a product is listed with an obvious pricing or description error, we may correct the error and contact you before processing the order.

8. ORDERS

Submitting an order is an offer to purchase the selected products.

After placing an order, you may receive an automated confirmation email. This confirms that we received your order but does not necessarily mean that the order has been accepted or dispatched.

An order is accepted when:

• Payment has been authorised.
• The order has passed any applicable verification checks.
• We begin processing or dispatch the order.
• We send confirmation that the order has been accepted or shipped.

We reserve the right to refuse, limit or cancel an order where reasonably necessary, including where:

• A product is unavailable.
• Pricing or product information contains an error.
• Payment cannot be authorised.
• The order appears fraudulent or suspicious.
• The delivery address is incomplete or unsupported.
• Purchase limits have been exceeded.
• We cannot lawfully complete the transaction.
• These Terms have been breached.

If we cancel an order after payment has been collected, the relevant amount will be refunded to the original payment method.

9. ORDER INFORMATION

You agree to provide complete and accurate information when placing an order, including:

• Your name
• Email address
• Telephone number
• Billing address
• Delivery address
• Payment information

You are responsible for reviewing all information before submitting your order.

Please contact us promptly if you discover an error.

We will try to help, but we cannot guarantee that order details, products or delivery addresses can be changed after processing has begun.

Additional delivery costs resulting from an incorrect or incomplete address may be your responsibility where permitted by law.

10. ORDER CHANGES AND CANCELLATIONS

To request a change or cancellation, contact us as soon as possible after placing your order.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once an order:

• Has entered fulfilment
• Has been packed
• Has been transferred to a delivery partner
• Has been dispatched

If cancellation is no longer possible, you may need to wait for delivery and request a return in accordance with our Returns & Refunds Policy.

We reserve the right to cancel an order where reasonably necessary. If we cancel a paid order, we will refund the applicable amount to the original payment method.

11. PAYMENTS

Payments are processed through Shopify and authorised third-party payment providers.

Available payment methods are displayed during checkout and may vary by location.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method.
• The information provided is complete and accurate.
• You authorise the applicable payment provider to charge the order total.
• You will pay all charges associated with the order.

We do not generally store your complete payment-card details.

Payment may be refused or delayed by a payment provider for security, verification or fraud-prevention reasons.

We are not responsible for delays caused solely by your bank or payment provider.

12. DISCOUNTS AND PROMOTIONS

Promotional offers, discount codes and sales may be subject to additional conditions.

Unless expressly stated otherwise:

• Discount codes cannot be exchanged for cash.
• Discount codes cannot be applied retrospectively.
• Only one promotional code may be used per order.
• Promotions may have expiry dates.
• Selected products may be excluded.
• Minimum-order values may apply.
• Promotions may be limited by location, customer or quantity.
• Promotional items remain subject to availability.

We may withdraw or modify a promotion before an order is placed.

If a promotion is affected by an obvious technical, pricing or administrative error, we may correct or cancel it where legally permitted.

Customer rights relating to defective products are not reduced by a promotion or discounted price.

13. SHIPPING AND DELIVERY

Shipping locations, processing times, delivery estimates, charges and tracking information are explained in our Shipping & Delivery Policy.

Delivery times are estimates unless expressly guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

• Courier delays
• Severe weather
• Customs processing
• Border restrictions
• Public holidays
• Transport disruption
• Incorrect delivery information
• Failed delivery attempts
• Local service interruptions

Products within the same order may be dispatched separately from different fulfilment locations.

Separate parcels may have different tracking numbers and delivery dates.

You are responsible for providing a safe and accessible delivery location.

Please review our Shipping & Delivery Policy before purchasing.

14. CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to:

• Customs duties
• Import taxes
• Local processing fees
• Brokerage charges
• Other government or carrier charges

Unless checkout expressly states that these charges are included, they may be payable by the recipient.

Spring Horizon does not control customs decisions or charges imposed by local authorities or delivery providers.

You are responsible for checking applicable import restrictions and charges before placing an international order.

Failure to pay customs or import charges may result in delay, return or disposal of the parcel.

Any refund for a returned international parcel will be handled in accordance with our Returns & Refunds Policy and applicable law.

15. RISK AND OWNERSHIP

Responsibility for products transfers in accordance with applicable law and the delivery arrangements stated on our website.

Where legally permitted, risk of loss may transfer when the order is delivered to:

• The delivery address provided
• An authorised recipient
• A nominated safe place
• A collection point selected by you

Ownership of products normally transfers after full payment has been received and delivery has occurred, subject to applicable law.

16. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, damaged products and refunds are governed by our Returns & Refunds Policy.

Before returning a product, you should contact us and follow the stated return instructions.

Unless otherwise required by law:

• Products must meet the eligibility conditions stated in our Returns & Refunds Policy.
• Unauthorised returns may be refused.
• Products should be securely packaged.
• Proof of purchase may be required.
• Return tracking should be retained.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

17. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective or incorrect product, contact us promptly using the contact details below.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or video of the product
• Photographs of the packaging and delivery label where relevant

We will review the information and offer an appropriate resolution in accordance with our Returns & Refunds Policy and applicable law.

You should not dispose of the product or packaging until we have advised you, as they may be required for assessment.

18. PERSONAL INFORMATION

Our collection and use of personal information is governed by our Privacy Policy.

By using the Services, you acknowledge that personal information may be processed by:

• Spring Horizon
• Shopify
• Payment providers
• Delivery and fulfilment partners
• Technology providers
• Customer-support services
• Analytics and marketing providers

Processing will be carried out as described in our Privacy Policy and subject to applicable law.

19. REVIEWS, FEEDBACK AND USER CONTENT

You may be able to submit reviews, photographs, feedback, comments or other content.

By submitting content, you confirm that:

• You created or lawfully control the content.
• The content is truthful and based on your genuine experience.
• The content does not violate another person’s rights.
• The content is not unlawful, defamatory, threatening or abusive.
• The content does not contain confidential personal information.
• The content does not contain malicious code or deceptive advertising.

You retain ownership of your original content.

However, you grant Spring Horizon a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt and publish the submitted content for purposes connected with our website, products, customer service and marketing, subject to applicable law.

We may moderate or remove content that violates these Terms, but we are not required to remove an honest review merely because it is negative.

You remain responsible for the content you submit.

20. INTELLECTUAL PROPERTY

The website and its content are owned by or licensed to Spring Horizon and may include:

• Brand names
• Logos
• Product photographs
• Graphics
• Videos
• Written content
• Page designs
• Icons
• Software
• Website code
• Product descriptions

This content is protected by applicable intellectual-property laws.

You may access the website for personal, non-commercial shopping purposes.

Without prior written permission, you must not:

• Copy or republish substantial website content.
• Reproduce product photographs for commercial use.
• Modify or distribute our website materials.
• Use our brand name or logo in a misleading manner.
• Create derivative commercial works.
• Remove copyright or ownership notices.
• Use automated systems to extract website content.
• Resell access to our Services.

Permitted use does not transfer ownership or intellectual-property rights to you.

21. THIRD-PARTY TOOLS AND SERVICES

We may provide access to tools, applications or services operated by third parties.

These may include:

• Payment services
• Order tracking
• Reviews
• Social media
• Customer support
• Marketing tools
• Analytics
• Delivery services

Third-party tools may be subject to separate terms and privacy policies.

We do not control every aspect of third-party services and are not responsible for their independent conduct, availability or content, except where responsibility cannot legally be excluded.

You should review the relevant third-party terms before using those services.

22. THIRD-PARTY LINKS

Our website may contain links to third-party websites or resources.

These links are provided for convenience and do not necessarily constitute endorsement.

We are not responsible for:

• Third-party website content
• Third-party privacy practices
• Third-party products or services
• Transactions completed outside our website
• External website availability or security

You should review the policies and terms of any third-party website before providing information or completing a transaction.

23. PROHIBITED USES

You must not use the website or Services:

• For unlawful or fraudulent activity.
• To solicit unlawful acts.
• To violate intellectual-property rights.
• To harass, threaten or discriminate unlawfully.
• To submit false or misleading information.
• To distribute viruses or harmful code.
• To collect personal information without authority.
• To spam, phish, scrape or crawl the website unlawfully.
• To interfere with security features.
• To bypass access restrictions.
• To impersonate another person.
• To manipulate orders, promotions, reviews or website functions.
• To engage in payment fraud or chargeback abuse.
• To purchase products for prohibited resale or export.
• To interfere with another customer’s use of the Services.

We may investigate suspected violations and cooperate with relevant service providers or authorities where appropriate.

24. WEBSITE AVAILABILITY

We aim to keep the website available and functioning properly, but uninterrupted access cannot be guaranteed.

The Services may be temporarily unavailable because of:

• Maintenance
• Updates
• Technical problems
• Hosting issues
• Security incidents
• Network disruption
• Events outside our reasonable control

We may modify, suspend or discontinue parts of the Services where reasonably necessary.

Where practical, we may provide notice of significant planned changes.

25. ERRORS AND INACCURACIES

Our website may occasionally contain errors relating to:

• Product descriptions
• Prices
• Promotions
• Shipping charges
• Delivery estimates
• Availability
• Images
• Specifications

We may correct errors or update information at any time.

If an error affects an order that you have already submitted, we may contact you with the corrected information and offer the option to confirm or cancel the affected order where appropriate.

26. DISCLAIMER OF WARRANTIES

We aim to provide accurate information and satisfactory products.

However, to the maximum extent permitted by law, the website and Services are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available or error-free.
• Every product will meet preferences that were not communicated or described.
• Website content will always be complete or current.
• Third-party services will operate without interruption.
• Minor product variations will not occur.

Products should be used in accordance with supplied instructions and for their intended purpose.

Nothing in these Terms excludes warranties, guarantees or consumer protections that cannot legally be excluded.

27. LIMITATION OF LIABILITY

Nothing in these Terms limits or excludes liability where doing so would be unlawful.

Subject to mandatory consumer rights, Spring Horizon will not be responsible for indirect, incidental or consequential losses that were not reasonably foreseeable when the agreement was formed.

We are not responsible for losses caused solely by:

• Misuse of a product
• Ignoring product instructions
• Unauthorised product alteration
• Inaccurate information supplied by you
• Events outside our reasonable control
• Independent third-party services
• Airline or travel-rule changes

Where permitted by law, our total liability relating to a product order will not exceed the amount paid for the affected product.

These limitations do not apply where applicable law prohibits them.

28. INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for reasonable losses, claims or expenses resulting from:

• Your unlawful use of the Services
• Your material breach of these Terms
• Your infringement of another person’s rights
• Fraudulent activity conducted through your account
• User content that you had no right to submit

This section does not require a consumer to compensate Spring Horizon for matters caused by Spring Horizon’s own unlawful conduct or negligence where such responsibility cannot legally be transferred.

29. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delay or failure caused by events outside our reasonable control.

These events may include:

• Natural disasters
• Severe weather
• War or civil unrest
• Government action
• Epidemics or public-health restrictions
• Strikes
• Transport disruption
• Customs delays
• Power or internet failures
• Cyberattacks
• Supplier or courier disruption

We will take reasonable steps to minimise disruption where practical.

30. TERMINATION

You may stop using the Services at any time.

We may suspend or terminate your access where we reasonably believe that:

• You have materially breached these Terms.
• Your activity is unlawful or fraudulent.
• Your conduct creates a security risk.
• Suspension is required to protect customers or third parties.

Termination does not affect rights or obligations that arose before termination.

Provisions that are intended to continue after termination will remain effective, including intellectual-property, liability and dispute-related provisions.

31. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

32. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived the right to enforce it later.

Any waiver must be clearly confirmed by us in writing.

33. ENTIRE AGREEMENT

These Terms, together with the policies and information expressly incorporated into them, form the agreement between you and Spring Horizon regarding the Services.

They replace prior discussions or communications concerning the same subject matter, except where otherwise required by law.

34. ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written permission.

We may transfer our rights and obligations as part of a business sale, restructuring or transfer, provided that your mandatory consumer rights are not reduced.

35. GOVERNING LAW

These Terms are governed by the laws of:

[GOVERNING COUNTRY, STATE OR REGION]

Any dispute will be handled by the courts or dispute-resolution bodies with lawful jurisdiction.

Nothing in this section removes any mandatory consumer right to bring a claim in another jurisdiction where applicable law provides that right.

36. DISPUTE RESOLUTION

If you have a concern or dispute, please contact us first so that we can attempt to resolve it informally.

Please provide:

• Your name
• Order number, where applicable
• A clear description of the issue
• The resolution you are requesting
• Relevant supporting information

We will review the matter and respond within a reasonable period.

Any formal dispute procedure will be subject to applicable law and the governing-law section above.

37. CONTACT INFORMATION

Questions about these Terms should be sent to:

Spring Horizon

Legal business name: [LEGAL BUSINESS NAME]

Email: [SUPPORT OR LEGAL EMAIL]

Telephone: [BUSINESS TELEPHONE NUMBER]

Business address: [COMPLETE BUSINESS ADDRESS]

Website: [WEBSITE URL]

38. RELATED POLICIES

These Terms should be read together with our:

• Privacy Policy
• Shipping & Delivery Policy
• Returns & Refunds Policy
• Cookie Policy
• Any product-specific terms displayed on the website

If a product-specific term conflicts with these general Terms, the product-specific term will apply to that product to the extent legally permitted.