PRIVACY POLICY

Last updated: 15 July 2026

Spring Horizon (“Spring Horizon,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit [WEBSITE URL], make a purchase, create an account, contact us, subscribe to marketing communications or otherwise interact with our website and services, collectively referred to as the “Services.”

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue using our Services.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with Spring Horizon and may include the following categories.

Contact Information

We may collect your:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Country or region

Account Information

If customer accounts are available and you create one, we may collect:

• Account login details
• Account preferences
• Saved delivery information
• Order history
• Wishlist or saved-product information

Please keep your account credentials confidential and contact us immediately if you believe your account has been accessed without permission.

Order and Transaction Information

When you place an order, we may collect:

• Products purchased
• Order value
• Discount information
• Billing and shipping details
• Transaction status
• Delivery and tracking information
• Returns, exchanges or refund information

Payments are processed by Shopify and authorised third-party payment providers. Spring Horizon generally does not directly receive or store your complete payment-card number or payment security code.

Customer Support Information

When you contact us, we may collect the information you provide, including:

• Your name and contact details
• Order number
• Messages and enquiries
• Product photographs
• Delivery information
• Complaint or support history

Please avoid sending sensitive information unless it is necessary for us to resolve your request.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Approximate location
• Referring website
• Pages viewed
• Links and buttons clicked
• Time spent on the website
• Shopping-cart activity
• Checkout activity
• Website interactions and preferences

This information may be collected through cookies, pixels, tags, software development kits and similar technologies.

Marketing and Communication Preferences

We may collect information about:

• Whether you have subscribed to email or SMS marketing
• Your communication preferences
• Your interactions with promotional messages
• Whether you have unsubscribed from marketing

Information Received from Third Parties

We may receive information from service providers that help us operate our business, including:

• Shopify
• Payment providers
• Shipping and fulfilment providers
• Warehousing partners
• Customer-support providers
• Analytics providers
• Advertising and marketing platforms
• Fraud-prevention and security providers
• Social-media platforms

The information received will depend on the services provided and the permissions you have granted.

2. HOW WE USE PERSONAL INFORMATION

We may use your personal information to:

• Process and confirm orders
• Collect and verify payments
• Arrange shipping and delivery
• Provide order and tracking updates
• Process returns, exchanges and refunds
• Create and manage customer accounts
• Respond to questions and support requests
• Communicate about products, services and policies
• Personalise your shopping experience
• Remember your preferences and cart activity
• Improve our website, products and customer service
• Analyse website performance and customer behaviour
• Send marketing communications where permitted
• Display relevant advertising
• Detect and prevent fraud, misuse and security incidents
• Protect our customers, business and website
• Comply with legal, tax and regulatory obligations
• Enforce our Terms of Service and other policies
• Resolve disputes and protect legal rights
• Support a business reorganisation, sale or transfer

We will not use personal information for materially different purposes without providing appropriate notice or obtaining consent where required.

3. LEGAL BASES FOR PROCESSING

Where laws such as the United Kingdom General Data Protection Regulation or European Union General Data Protection Regulation apply, we process personal information under one or more of the following legal bases.

Performance of a Contract

We process information when necessary to:

• Complete your purchase
• Process payment
• Deliver your order
• Manage returns and refunds
• Provide requested customer support

Consent

We may rely on your consent for:

• Marketing communications
• Non-essential cookies
• Certain advertising or analytics activities

You may withdraw your consent at any time. Withdrawal will not affect processing that occurred before consent was withdrawn.

Legitimate Interests

We may process information where reasonably necessary for legitimate business interests, including:

• Improving our Services
• Understanding website performance
• Preventing fraud
• Protecting our website
• Providing customer service
• Promoting our products

We balance these interests against your privacy rights.

Legal Obligations

We may process and retain information when necessary to comply with applicable legal, accounting, taxation, regulatory or law-enforcement requirements.

4. COOKIES AND SIMILAR TECHNOLOGIES

Spring Horizon and our service providers may use cookies, pixels and similar technologies to operate and improve the website.

Essential Cookies

These cookies support functions such as:

• Website security
• Shopping-cart functionality
• Checkout
• Customer-account login
• Order processing
• Fraud prevention
• Cookie preferences

Essential cookies may be required for the website to function properly.

Functional Cookies

Functional cookies may remember your preferences, such as your language, region or previously selected options.

Analytics Cookies

Analytics technologies help us understand how visitors use the website, which pages perform well and how the customer experience can be improved.

Advertising Cookies

Where enabled, advertising technologies may help us:

• Measure advertising performance
• Understand whether an advertisement resulted in a visit or purchase
• Show advertisements that may be relevant to your interests
• Limit how frequently advertisements are displayed

You can manage non-essential cookies through our cookie-preference tool where available. You may also change your browser settings to block or delete cookies.

Blocking certain cookies may cause parts of the website to operate incorrectly.

Where required by law and supported by our systems, we may recognise valid browser-based opt-out preference signals.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to trusted third parties where reasonably necessary to provide our Services.

Shopify

Our store is hosted and operated using Shopify. Shopify processes personal information to provide its ecommerce platform, checkout, security, hosting and related services.

Shopify may also process certain information for its own purposes, as described in Shopify’s privacy notices and according to the settings enabled on our store.

Payment Providers

Payment providers process payment and transaction information to authorise purchases, prevent fraud and handle refunds.

Shipping, Fulfilment and Logistics Partners

We may provide your name, shipping address, telephone number, email address and order details to:

• Couriers
• Warehouses
• Fulfilment centres
• Product suppliers
• Logistics providers
• Customs or delivery partners

This information is used to prepare, dispatch, track and deliver your order.

Items within the same order may be fulfilled by different partners and may therefore arrive in separate packages.

Technology and Service Providers

We may disclose information to companies that provide:

• Website hosting and infrastructure
• Email and communication services
• Customer support
• Analytics
• Security and fraud prevention
• Website optimisation
• Data storage and backup
• Marketing and advertising services

These providers may use information only as permitted by their agreements with us and applicable law.

Professional Advisers

Information may be disclosed to accountants, insurers, auditors, lawyers, consultants or other professional advisers where necessary.

Legal and Regulatory Disclosures

We may disclose information when we reasonably believe disclosure is required to:

• Comply with applicable law
• Respond to lawful requests
• Cooperate with regulators or law enforcement
• Enforce our agreements and policies
• Detect or prevent fraud
• Protect our rights, customers, employees or the public

Business Transfers

Personal information may be disclosed or transferred during a merger, acquisition, restructuring, financing, sale of assets, insolvency or other business transaction.

6. SALE, SHARING AND TARGETED ADVERTISING

Spring Horizon does not sell personal information in exchange for money.

However, certain uses of analytics, advertising cookies or marketing technologies may be considered a “sale,” “sharing” or use for “targeted advertising” under some privacy laws, even when no money is exchanged.

Where applicable, you may opt out by:

• Using our cookie-preference tool
• Selecting a “Do Not Sell or Share My Personal Information” option where available
• Enabling a recognised opt-out preference signal
• Contacting us using the details provided below

Opting out of targeted advertising does not necessarily mean that you will stop seeing all advertisements. You may continue to see advertisements that are not personalised using your activity.

7. MARKETING COMMUNICATIONS

Where permitted, we may send emails or messages about:

• New products
• Offers and discounts
• Travel-related content
• Abandoned carts
• Product recommendations
• Brand news

You can unsubscribe at any time by selecting the unsubscribe link in a marketing email or contacting us.

Even after unsubscribing from marketing, we may continue sending non-promotional communications relating to your orders, account, payments, security or customer-support requests.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Provide the Services
• Complete transactions
• Maintain order and support records
• Meet legal, accounting and tax obligations
• Prevent fraud
• Resolve disputes
• Enforce our agreements
• Protect legal rights

Retention periods may vary depending on the type of information, the reason it was collected and applicable legal requirements.

When information is no longer required, we may delete, anonymise or securely dispose of it.

9. DATA SECURITY

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission, electronic-storage system or security method can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and using secure devices and networks when accessing the Services.

If you believe information submitted to Spring Horizon has been compromised, please contact us immediately.

10. INTERNATIONAL DATA TRANSFERS

Spring Horizon, Shopify and our service providers may process or store personal information in countries other than the country in which you live.

Privacy and data-protection laws in those countries may differ from those in your jurisdiction.

Where required, appropriate contractual, organisational or legal safeguards will be used to protect internationally transferred personal information.

11. YOUR PRIVACY RIGHTS

Depending on where you live, you may have some or all of the following rights:

• To know whether we process your personal information
• To request access to your personal information
• To request correction of inaccurate information
• To request deletion of personal information
• To restrict certain processing
• To object to certain processing
• To request a portable copy of your information
• To withdraw consent
• To opt out of targeted advertising
• To opt out of the sale or sharing of personal information
• To appeal certain decisions relating to a privacy request
• To lodge a complaint with a privacy or data-protection authority

Privacy rights vary by location and may be subject to legal exceptions.

To exercise a right, contact us at [PRIVACY EMAIL ADDRESS].

We may need to verify your identity before processing a request. Verification may require information that reasonably matches information already associated with your account or order.

Where permitted, an authorised agent may submit a request on your behalf. We may ask for proof that the agent has authority to act for you.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. RIGHTS FOR EEA, UK AND SWISS RESIDENTS

If you are located in the European Economic Area, United Kingdom or Switzerland, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request erasure
• Restrict processing
• Object to processing based on legitimate interests
• Request data portability
• Withdraw consent
• Complain to your local supervisory authority

Where we rely on legitimate interests, you may contact us for further information regarding those interests.

13. UNITED STATES STATE PRIVACY RIGHTS

Residents of certain United States states may have additional rights regarding access, correction, deletion, portability, targeted advertising and the sale or sharing of personal information.

Where applicable, you may submit a request using the contact information below or through any privacy-request mechanism made available on our website.

14. CHILDREN’S PRIVACY

Our Services are intended for a general audience and are not directed to children under 13 years of age, or a higher minimum age where required by local law.

We do not knowingly collect personal information from children in circumstances where parental consent is legally required.

If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can review and delete the information where required.

15. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, social-media platforms or services operated by third parties.

We are not responsible for the privacy, security or content practices of third-party services.

We recommend reviewing their privacy notices before submitting personal information or using their services.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Changes to our Services
• New technologies or service providers
• Updated business practices
• Legal or regulatory requirements

The updated policy will be published on this page with a revised “Last updated” date.

Where required, we may provide additional notice or obtain consent before making material changes.

17. COMPLAINTS

If you have a privacy concern, please contact us first so that we can review and attempt to resolve it.

Depending on your location, you may also have the right to lodge a complaint with a relevant privacy, consumer-protection or data-protection authority.

18. CONTACT US

For questions, complaints or requests relating to this Privacy Policy or your personal information, contact:

Spring Horizon

Legal business name: [LEGAL BUSINESS NAME]

Email: [PRIVACY OR SUPPORT EMAIL]

Telephone: [BUSINESS TELEPHONE NUMBER]

Address: [COMPLETE BUSINESS ADDRESS]

Website: [WEBSITE URL]

For privacy requests, please include sufficient information for us to understand your request and verify your relationship with Spring Horizon.